Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex issues. You will be working in a hybrid setup, with 1 shift per fortnight in the office and the rest from home.
Responsibilities:
- Provide exceptional customer service via phone, email, live chat, and social media
- Show ownership and accountability for offering solutions that benefit customers
- Maintain high standards and strive to improve the service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Actively seek to improve processes and workflows
- Work well within a dynamic team environment
Requirements:
- Excellent written and verbal communication skills
- Comfortable talking to customers through various channels
- Resilience in handling difficult interactions
- Basic IT skills to navigate laptops and systems
- No prior experience in a contact centre environment is essential, but a passion for delivering great customer service is crucial
Benefits:
- Competitive salary of £18,480 (based on £28,000 FTE)
- Comprehensive benefits package, including company-enhanced salary sacrifice pension scheme, private medical insurance, 25 days holiday, and more
- Opportunities for growth and development
- Flexible working patterns and hybrid working arrangements