Description
We are looking for a full-time Customer Service Agent to join our top-tier team. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!
Your responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.
We are looking for someone with 0-2 years of inbound/support call center experience, at least 21 years old with a High School diploma or equivalent experience, and excellent written and verbal communication skills.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.