Patient Services Coordinator

We are seeking a Patient Services Coordinator to join our team at PT Solutions Physical Therapy in Aurora, Illinois. As a Patient Services Coordinator, you will be the vital link between patients, providers, and insurers, ensuring every step of the care journey is seamless, efficient, and supportive.

Responsibilities:

• Reconcile patient payments and units billed while following HIPAA guidelines
• Verify insurance coverage and secure prior authorizations
• Coordinate physician referrals and optimize schedules
• Maintain relationships with patients, providers, clinicians, and internal operational departments
• Perform over-the-counter collections and reconcile charges weekly and monthly

Qualifications:

• High school or GED diploma required
• 1-2 years of customer service experience, preferably in healthcare

Benefits:

• Competitive compensation with performance-based incentives ($18-21/hr)
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual
• Reimbursement for endurance race entry fees

Schedule: Full-time, on-site