Solutions Engineer, Privy

Job Description

We're looking for a Solutions Engineer to own the technical customer journey from evaluation through launch and beyond. As a Solutions Engineer at Privy, you will be the primary technical DRI throughout the entire customer lifecycle, helping customers move fast, stay unblocked, and get to production with confidence.

Responsibilities

• Own the technical relationship for Privy's most important customers end-to-end
• Lead technical discovery, implementation planning, and launch coordination
• Drive integrations to successful completion
• Unblock customer issues quickly and with urgency
• Coordinate technical follow-through across internal and external stakeholders
• Partner closely with Account Management on customer health and escalations
• Work with Forward Deployed Engineers when a problem requires bespoke technical work or product development
• Route long-tail issues to Support Engineering and keep ownership clear
• Surface recurring customer pain points and product feedback to the broader team

Requirements

• 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
• Strong technical judgment and comfort in complex customer environments
• Excellent communication and follow-through
• Strong ownership and a bias toward action
• High customer empathy and sound prioritization
• Ability to manage ambiguity and keep workstreams moving