Description
Traffic Dispatcher - Full Time - Competitive Salary + Great Benefits
Location - Trafford Park Depot (M17 1BS) Monday to Friday and between the hours of 11:00 – 19:30
The role will effectively support the day-to-day operations of the Depot through successful allocation of vehicles to ensure best-in-class service delivery. The role will also ensure all Health and Safety standards are maintained and ensure that environmental and O Licence compliance is maintained.
As well as the transport activity, the role will allow hands-on activity to support with Employee Engagement, continuous improvement projects, and covering items such as productivity and quality of service provision.
A well-organised individual with a personable disposition is essential, with admin & call handling experience desirable.
Responsibilities:
- Call handling: liaising with customers and/or internal call centres and Biffa drivers.
- Daily debrief of Biffa drivers – assisting with confirmation of work plus dealing with any anomalies/issues.
- Liaising with Biffa’s customer service department and/or direct with customers to resolve issues – including any hazards identified by drivers.
- Order processing and confirmation + running and clearing daily reports.
- Administrative tasks and housekeeping.
Requirements:
- Strong knowledge of the local area.
- Exceptional communication skills with the ability to communicate in writing, on a one-to-one basis, and via the phone with all levels including management, team members, and internal/external customers.
- Ability to plan, organise, and prioritise effectively.
- Experience of working to strict deadlines in a time-critical environment.
- A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
- Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).
Benefits:
- Competitive salary
- Ongoing career development, training, and coaching
- Generous pension scheme
- Medical and dental scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme
- Plus, much more……