Description
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
We are looking for a dedicated support team to manage our customer and product analytics tools, Segment, Mixpanel, and Salesforce Data360 (formerly Data Cloud). This team will operate as a cross-functional centre of excellence building and supporting a Customer Events Hub focused on delivering real-time event streaming and product analytics capabilities for business partners.
Key Responsibilities:
- Tracking Plan Management: Co-own and maintain Segment Tracking Plans with application product managers to ensure data is sent according to business needs.
- Requirements & Documentation: Consult on data projects of intermediate complexity to understand design requirements and draft documentation for data collection.
- Product Analytics: Build and maintain reports and dashboards in Mixpanel to track user behaviour and KPIs.
- Data Quality: Validate data assumptions and ensure tracking plans are aligned across various applications to maintain a 'single version of the truth'.
- Stakeholder Consulting: Consult with application development teams to ensure data is being captured and sent according to the enterprise data catalogue.
- Develop basic value-based analytics solutions for quality, business process functionality, or other strategic/data/analytic initiatives of limited complexity.
- Collaborate with cross-functional teams to identify and establish analytics requirements.
- Create detailed documentation and business plans that address stakeholder needs.
- Liaise between IT and Product Management for data solutions.
- Develop and implement basic enterprise-wide data integration strategies that utilise various data-marts and data warehouse applications to enhance reporting.
- Continuously work to improve data platforms, dashboards, and reports to meet emerging and changing business demands and guidelines.
- Consult with guidance from Principal on UAT, technical specifications, strategic planning, contract design, technical support, testing updates, and trainings.
- Use basic understanding of data elements, structures, standards typically involved in financial services transactions, reporting, and cloud-based data storage/sharing to adopt and apply standards in a way that satisfies and balances regulatory and compliance requirements with business needs.
- Manage data from single sources and use project management skills to complete simple projects with coaching and guidance.
- Transmit data and proactively work to ensure data quality.
- Troubleshoot data issues and devise creative and effective ways to avoid or mitigate issues.
Tools & Skills:
- Data Analytics - Intermediate
- Project Management - Intermediate
- Data Visualization - Intermediate
- SQL – Intermediate (MUST)
- Python - Basic
- Experience in Analytics using any of the following: Twilio Segment / Rudderstacck / Tealum / mParticle - Entry Level, Mixpanel / PowerBI / Tableau - Entry Level, Google Analytics / Amplitude / Logrocket - Entry Level
- Great Communication Skills (This position will be the point of contact between Stakeholders and the Area)