Manager, ServiceNow Platform

The Manager, ServiceNow Platform is the strategic owner of Tanium's enterprise ServiceNow environment, accountable for the platform roadmap, governance, and delivery across multiple modules.

You will lead a team of seven platform specialists, mature the CMDB and CSDM framework, and serve as the primary partner to IT and Security, stakeholders across the broader organization, and customer-facing teams.

Key responsibilities:

• Lead and develop the team of ServiceNow administrators, developers, architects, and business analysts
• Own the ServiceNow platform roadmap, balancing stakeholder demand with platform health, technical debt, and upgrade cycles
• Govern the platform, including coding standards, change management, release processes, upgrades, patching, and instance health
• Serve as customer zero for Tanium product integrations, piloting and operationalizing native Tanium capabilities within ServiceNow
• Drive CMDB and CSDM maturity, including data quality standards, CI lifecycle, and reconciliation rules
• Deliver across the module portfolio, including ITSM, ITOM, HAM, SAM, VR, SIR, IRM, SPM, and TPSM/CSM
• Collaborate and communicate with stakeholders, including reporting on platform health, sprint velocity, and module adoption

Requirements:

• 6+ years of ServiceNow platform experience, including 2+ years managing or leading a team
• Deep, hands-on experience across ITSM, CSM, and ITOM
• Proven CMDB governance experience
• CSDM experience
• Strong stakeholder management and communication skills
• ServiceNow Certified System Administrator (CSA)

Preferred qualifications:

• Working knowledge of additional modules, such as HAM, SAM, VR, SIR, IRM, SPM, TPSM, or CSM
• TPSM or CSM implementation experience
• Proficiency in Flow Designer, Business Rules, UI Policies, Integration Hub, and ServiceNow scripting
• Experience managing Discovery, Service Mapping, and MID Servers in enterprise environments