Onboarding & Training Specialist

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

We are looking for a detail-oriented, high-ownership AI Tutor Onboarding & Training Specialist to join the SpaceXAI Human Data team. This role will ensure that every new AI Tutor receives a seamless, high-quality onboarding experience and continues to develop into a top-performing contributor.

Responsibilities:

• Own the end-to-end onboarding experience for all new AI Tutors from the moment an offer is accepted.
• Design, schedule, and deliver initial orientation and foundational training programs for AI Tutors.
• Ensure seamless day-one readiness by coordinating equipment, system access, and login permissions prior to start.
• Evaluate, create, and continuously improve training materials, playbooks, and resources based on feedback from tutors, managers, and evolving program needs to accelerate tutor ramp-up, quality, and continuous development.
• Partner with Human Data leads and subject-matter experts to identify skill gaps and deliver targeted continuous development.
• Track tutor progress through onboarding and early performance milestones, including training completion and related system access or readiness status, and proactively flag and resolve blockers.
• Serve as the primary point of contact for new tutors, providing timely, high-quality support and guidance.
• Coordinate with internal stakeholders (recruiting, operations, quality, and program leads) on tutor readiness status and capacity planning.
• Participate in hiring events and interviews as needed.
• Manage communications and announcements to the tutor population.

Basic Qualifications:

• Bachelor’s degree.
• 1+ years of professional experience in onboarding, training, learning & development, human resources, customer success, or a related people-facing role.

Preferred Skills and Experience:

• Direct experience onboarding or training contractors, contingent workers, or specialised talent (especially in AI, data labelling, content moderation, or similar high-volume quality programs).
• Experience designing and facilitating live or asynchronous training sessions.
• Strong organisational, multi-tasking, and prioritisation skills in a fast-moving environment.
• Excellent written and verbal communication skills with the ability to explain complex processes simply.
• High sense of urgency, ownership, and attention to detail.
• Comfort working with tracking systems, spreadsheets, and basic learning tools.
• Familiarity with AI/ML data collection or human feedback workflows is a plus.

Additional Requirements:

• Preference for candidates based in or willing to relocate to the Palo Alto, CA area; remote work is also possible.
• Position occasionally requires the ability to work overtime and weekends when needed.

Compensation and Benefits:

• US-based candidates: $76,000 - $138,000 USD depending on factors including relevant experience, skills, education, geographic location, and qualifications.
• International candidates: Information will be provided to you during the recruitment process.
• Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.