Senior Enterprise Customer Success Manager

Job Overview

As a Senior Enterprise Customer Success Manager at Carta, you will play a crucial role in ensuring the success and health of our most strategic customers. Carta is a leading provider of software and services for venture capital, private equity, and private credit, trusted by over 65,000 companies worldwide.

Responsibilities

• Develop strategies to increase engagement and mitigate churn for your assigned clients
• Build deep relationships with our most strategic customers, delivering value and sharing best practices
• Drive product adoption and usage of Carta throughout the customer journey
• Leverage AI fluency to proactively engage with customers at scale and build custom workflows
• Lead discovery around private liquidity and IPO advisory to ensure clients are aware of and engaged with our service offerings
• Drive retention and growth among our most valuable customers by understanding their business needs and developing strategic account plans
• Maintain regular communication with customers, sharing insights about their adoption trends, engagement, and overall health
• Collaborate with internal teams to resolve customer issues and share customer feedback
• Leverage technology to proactively engage with customers at scale regarding Carta's value and upcoming renewals

Requirements

• Strong verbal and written communication skills
• Experienced negotiator with high EQ
• Proven ability to build and manage relationships in a SaaS environment
• Fluency in modern AI systems and comfort navigating technical environments
• Diplomacy, tact, and poise under pressure
• Prior experience working in venture capital or private equity space is a plus
• Experience working with customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero
• Adaptability in the midst of shifting priorities

Benefits

• Market-competitive salary
• Equity for all full-time roles
• Exceptional benefits
• Commissions plans for applicable roles

Salary Range

• Up to $153,000 - $181,000 SF and NY