Technical Account Manager

Job Overview

As a Technical Account Manager at Stripe, you will work cross-functionally to support Stripe's largest and most complex users. You will provide customized, strategic consultations to help businesses deliver more value to their customers, optimize technical operations, and accelerate their global growth with Stripe.

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to enable Gold Standard Experience across teams interacting directly with the user
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally to provide and implement operational solutions on subjects such as fraud/disputes, declines, product adoption, and global expansion
• Lead user-facing meetings both in-person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long-term solutions

Requirements

• Minimum 3 years of experience in enterprise-level client-facing work
• Strong product sense and energized by the challenge of solving difficult user-related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and able to explain API concepts to Stripe's largest and most technical customers
• Familiarity with SQL and comfortable building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and comfortable interfacing with technical teams
• A professional, confident, and collaborative personality; an adept client relationship manager

Preferred Qualifications

• Operations-savvy mindset with an ability to identify and eliminate process friction
• Experience practicing in small to medium-scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
• Ideal experience in the payments industry