Business QA Lead

We are currently seeking an experienced professional to join our team in the role of Business QA Lead. This role involves coordinating business testing with local countries for changes to digital channels, ensuring defects are identified before release, and undertaking test preparation for various projects.

Principal responsibilities:

• Coordinate business testing with local countries for changes to digital channels in public website, Internet Banking, Share dealing, and Mobile
• Ensure these meet customer expectations, both internal and external, and defects are identified before release
• Undertake test preparation for a variety of projects, including resource estimating, planning, scoping, identifying data and environment requirements
• Write and review a range of testing documentation
• Coordinate testing tasks for specific projects, track progress, and escalate issues where necessary
• Regularly review testing processes to identify ways to improve efficiency
• Plan and support validation activity for live releases of new services

Requirements:

• Excellent knowledge and experience of the testing process
• Ability to influence and challenge to ensure customer needs are represented
• Good knowledge of digital channels and strong awareness of customer expectations
• Excellent awareness of technology and the internet, including browsers, operating systems, and devices
• Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities