Description
We are seeking a Staff Product Operations Manager to act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
Key responsibilities include leading and executing strategic initiatives to scale global Support operations, translating operational pain points into product and tooling requirements, building and maintaining dashboards that measure support effectiveness, and influencing senior stakeholders by turning support and operational insights into clear, data-driven narratives.
The ideal candidate will have 7+ years of experience in Operations, Consulting, or Strategy roles, ideally at a SaaS company or large tech company, and a proven track record driving cross-functional initiatives and collaborating across different organizations.
Nice to have skills include familiarity with Databricks tools, experience working on Support Operations for SaaS-based companies, and familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau, and operational workflows.
The pay range for this role is $140,000-$192,500 USD, and the total compensation package may also include eligibility for annual performance bonus, equity, and benefits.