Senior Security Engineering Manager

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

The Security Engineering Group ensures that Intercom R&D ships secure software and that the development environments that engineering teams operate in remain safe. As the Engineering Manager of the Application Security team, you will join the globally distributed Information Security group, overseeing the security and trust of Intercom for 25,000+ businesses.

Responsibilities

As the Engineering Manager of a multi-disciplinary security engineering team, you will:

• Own the security of Intercom's engineering Software Development Lifecycle, providing security controls and guardrails to enable engineering teams to move fast while developing secure applications.
• Drive the execution of security assessments of product features, partnering with engineering teams to identify security issues and drive their mitigation.
• Own product security features, helping customers maintain a healthy security posture in their use of the Intercom product.
• Manage security incidents at Intercom, leading investigations and identifying improvements to reduce the risk of repeat incidents.
• Partner with key stakeholders across Infosec and engineering teams to define and realize security vision, strategy, and roadmaps for the Intercom product.
• Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance, and reliability.
• Help shape and evolve the engineering culture by contributing to engineering organization programs.

Requirements

• Experience developing and supporting a team of engineers in their personal growth and career progression.
• Familiarity with performing security assessments to identify and mitigate software security vulnerabilities.
• A proven track record in partnering closely with engineering teams, product managers, and R&D leadership to deliver pragmatic, secure product solutions and processes.
• Experience in security incident response, managing or contributing to the containment, investigation, and recovery of security incidents.
• An ability to thrive in a fast-moving environment, with autonomy to prioritize, explore, and determine solutions to problems.

Support

• You will report to the Director of Security Engineering.
• You will buddy with another Dublin-based manager who will help you onboard and get up to speed quickly.
• You will have a close group of management peers to collaborate with and learn from.
• We invest heavily in our Managers, supporting individual career development through training and coaching.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Open vacation policy and flexible holidays so you can take time off when you need it.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme, with secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.