Enterprise Community Lead

Job Title: Enterprise Community Lead

About the Role: The Enterprise Community Lead is the owner of Anthropic's enterprise community function: the set of programs that organize the practitioners inside our most important accounts, activate them as internal advocates, and connect them into educational peer communities. You'll define this motion for Anthropic , the portfolio of programs, the operating model, the cross-functional system, the metrics that tie it to the business , with the goal of driving production adoption and usage.

Key Responsibilities:

• Own the enterprise community strategy: the thesis, the portfolio of programs, the maturity model, and the roadmap from zero to global scale
• Bring the playbook from companies that have done this well and adapt it to Anthropic's product portfolio, customer base, and GTM motion
• Stand up and scale Claude Champions: identify and recruit power users inside strategic accounts, design recognition give/gets, build vertical cohorts, and operationalize structured Champion-led outputs that measurably drive adoption of Claude Code, Cowork, and future products
• Partner closely with AEs and CSMs to build the operating models for champion sourcing, train-the-trainer motions, and account-plan integration.
• Run the day-to-day engine for the programs you build: member lifecycle, programming rhythm, platform and chapter structure, and the feedback loops that route learnings, requests, and references back to Product, Marketing, and Sales
• Define the measurement framework and reporting that ties community activity to business outcomes: seat activation, usage growth, expansion, retention, reference and advocacy supply
• Evaluate, propose, and launch new plays beyond Champions as the function matures: vertical cohorts including in regulated verticals, customer-led groups, practitioner recognition, internal community-of-practice enablement at customer orgs

Minimum Qualifications:

• Have built and scaled customer community, champions, or advocacy programs at enterprise SaaS or developer tools companies, and can point to the business outcomes they drove
• Have defined the motion, not just executed someone else's playbook: you've taken a company from zero on practitioner community and built the strategy, the operating model, and the team
• Bring strong, earned opinions about what makes these programs work, including the give/get structures that keep champions engaged long term
• Understand how enterprise GTM works, and are comfortable operating across Sales, Customer Success, Product, and Marketing
• Have run cross-functional programs where you don't own most of the inputs and still make them feel cohesive
• Are equally comfortable in a spreadsheet, a strategy review, and a DM conversation with a Champion that makes them feel seen
• Can build trust with technical practitioners, write clearly, and hold a room with both a Staff engineer and executives
• Are energized by ambiguity and building from scratch

Preferred Qualifications:

• Built or led a recognized champions or advocacy program at companies known for the model
• Experience with bottoms-up, product-led, or community-led growth motions inside an enterprise sales org, ideally including the transition from PLG to enterprise
• Background in community, customer marketing, customer advocacy, customer education, customer enablement, or developer relations, with the operational depth to go beyond content production
• Experience with developer tools, AI products, or both
• Experience standing up a function , not just a program , from zero in a high-ambiguity, high-growth environment
• Familiarity with the tooling that makes these programs run: Slack, community platforms, advocacy platforms, CRM workflows, and the operational glue between them

Annual Compensation Range: The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $1-$2 USD

Logistics: Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.