Description
As a Counter Business Manager at Charlotte Tilbury Beauty, you will be the ultimate ambassador of the brand, leading your team and driving sales growth. You will be responsible for managing a team of sales professionals, providing coaching and guidance to help them achieve sales and operational targets. You will also be responsible for creating magical customer experiences, building genuine emotional connections with customers, and driving business growth through innovative strategies and tactics.
Key responsibilities include:
- Managing weekly and monthly productivity reports to the Field Sales Manager
- Driving sales success by motivating the team to achieve daily and monthly KPI targets
- Leading a top-performing team through daily meetings, 1-on-1 performance reviews, Tilbury Theatre events, and general line management
- Managing monthly roster planning, budgeting, and payroll forecasting (responding to trading conditions)
- Maintaining relationships with key partners and stakeholders, ensuring the brand's policies and procedures are followed
- Managing inventory levels through sales management, audits, and stock counts, analyzing available data to provide proactive advice to the Field Sales Manager
- Managing personnel planning, continuous talent management, and succession planning for the team
- Acting with integrity in complex HR matters, following the company's HR policy and procedures, and seeking advice and guidance when necessary
- Identifying training needs for the team in collaboration with the Field Training Manager and providing feedback on areas for improvement
- Driving business KPI performance and growth to achieve market-leading results
- Ensuring the best customer experience is delivered by embedding the methodology of magical service and building brand awareness through ongoing emotional connections with customers
- Taking ownership of store statistics and determining steps to manage future risks and opportunities
- Thinking creatively with a plan for the calendar year, taking into account new product launches and the consequences of the previous year's activity
- Demonstrating a clear understanding of entrepreneurship by proposing plans, events, and activities to achieve commercial success
- Complying with health and safety guidelines on the work premises
- Displaying perfect standards of external appearance and inspiring the team to be their best selves
- Dutch language proficiency level B2
Benefits:
- A structured induction program: Charlotte's Magic Academy
- Structured career development: a team of sector experts to support and work with you to explore your learning potential and career goals
- Exclusive product launches
- A full Charlotte Tilbury Look after completing Charlotte's Magic Academy
- Other fantastic benefits such as life insurance, flexible working hours, team sales bonuses, and more
At Charlotte Tilbury, our mission is to empower everyone in the world to be the best version of themselves. We support this by encouraging and welcoming people from diverse backgrounds, voices, opinions, and perspectives to join our growing global workforce. By doing so, we can better serve our communities, customers, employees, and candidates participating in our recruitment process.