Full Stack Engineer, Support Experience (Greater China Support)

Job Overview

We are seeking a Full Stack Engineer to join our Support Experience Engineering team, focusing on the Case Resolution Platform. This team is responsible for building the technology that powers Stripe's global support operations.

About the Organisation

Our team collaborates with many cross-functional teams to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure that support agents around the world rely on to resolve merchant and user issues in real time
• Expand and deepen live channel integrations across Stripe's global support operations
• Debug and solve critical production issues across services and multiple levels of the stack
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
• Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues

Requirements

• 5+ years of industry software engineering experience
• Native Mandarin fluency
• Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
• Superb communication skills working with both technical and non-technical stakeholders
• Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
• Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
• User empathy and a customer-centric approach to problem solving

Preferred Qualifications

• Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
• Familiarity with real-time communication systems or messaging infrastructure
• Demonstrated technical leadership on ambiguous, impactful projects
• Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)