IT Support Specialist

We are on a mission to revolutionize customer service by providing an always-available experience that leaves customers feeling valued and respected.

The IT Support Specialist will work closely with the IT team to provide internal systems management and end-user support for colleagues across India, the US, and other remote locations.

Key responsibilities:

• Ensure day-to-day IT operations for colleagues as the go-to person for technical support
• Administer, set up, and support macOS and Windows-based systems
• Provide helpdesk support for end-user system implementations, troubleshoot issues, and improve ongoing support processes
• Collaborate with help desk team members to drive productivity and customer satisfaction
• Respond to help desk ticket requests for support, supplies, and replacement parts as needed
• Support IT equipment and infrastructure at offices, including meeting room AV, printer/scanners, and WiFi networks
• Maintain up-to-date documentation and add new documents when necessary
• Manage onboarding and offboarding activities, including account creation, laptop setup, access removal, and laptop reclamation

Requirements:

• Minimum 2+ years of experience in providing Level 1 IT support
• Experience working in macOS and Windows-based environments
• Hands-on experience with JAMF and Google Workspace
• Experience with Onelogin and knowledge of SaaS tools like Atlassian (Jira & Confluence), Crowdstrike, Slack, and Google Meet is a plus
• Hands-on experience with Azure AD for user management
• Familiarity with security tools like Crowdstrike and Palo Alto Networks

Benefits:

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Additional employee benefits to be discussed by the Talent Acquisition team in India