Senior Impartner Admin, PRM

We are looking for a Senior Impartner Administrator, Partner Relationship Management to maintain, optimize, and scale our partner portal infrastructure.

The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. As the technical owner of our partner ecosystem tech stack, you will execute our technical roadmap to deliver frictionless user experiences for our global partners.

Responsibilities:

• Own Platform Administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.
• Maintain the CRM Sync: Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems.
• Build Automated Workflows: Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks.
• Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled.
• Manage Lead & Deal Flow: Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows.
• Enforce Platform Governance: Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments.
• Drive UAT and Testing: Conduct technical vetting, build out testing protocols in sandbox environments, and execute error-free production deployments for new tool integrations or module releases.

Qualifications:

• 5+ Years of Dedicated PRM Admin Experience: Direct experience administering an enterprise Partner Relationship Management tool, with a deep mastery of the Impartner PRM platform.
• Impartner Certified Administrator - Compulsory Salesforce Certification: Current Salesforce Certified Administrator credential (Advanced Administrator or Platform App Builder is highly desired).
• Impartner Platform Credentials: Active participation in/completion of Impartner’s technical training and product administrator alignment programs.
• Technical Integration Skills: Proven track record managing complex API syncs, mapping custom fields between PRMs and Salesforce, and resolving sync log exceptions.
• Problem Solving & Analytics: Strong experience building advanced operational dashboards, custom reports, and auditing data integrity across integrated systems.
• Stakeholder Execution: Demonstrated success managing project timelines, organizing technical backlogs, and translating GTM business logic into solid system configurations.

Location: Remote - Canada (Ontario, British Columbia or Alberta)

What We Offer:

• Competitive pay ($99,760 - $124,700)
• Target Bonus Percentage 12.5%
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program