Description
In compliance with applicable laws, HSBC is committed to employing only those who are authorised to work in the US. As an Assistant Vice President, Client Manager - Global Trade Solutions, you will review a dedicated portfolio of clients to drive revenue and CX outcomes. You will act as an escalation point for clients within their portfolio on issues that may extend beyond the local market. You will deliver a valued and best-in-class client experience, built on deep Services SME expertise, strong internal networks across frontline (Sales and Relationship Managers) and back-office functions, and a deep understanding of the client's trade business across the Group.
Your key responsibilities will include managing and successfully resolving clients' transactional queries, issues, and complaints, in line with agreed SLAs and relevant standards (including financial crime and regulatory). You will maintain a growing business volume and reducing attrition by optimising pricing and structure, and driving facility utilisation. You will support the RM (Relationship Manager) with accurate preparation of documentation required for Trade deals. You will provide timely (often pro-active) and accurate guidance and recommendations to clients to help them manage their business effectively and build trust in our offering and service proposition with a view to gaining new business.
You will contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of GTS service performance, and increased clients' usage of self-service solutions. You will provide transactional trade advice to assigned clients, Sales, and RMs, and provide input to account planning. You will support the coaching, onboarding, and training of other CM team members and contribute to the successful embedding of a high-performing culture and behaviours.