Description
We are seeking an experienced pre-sales solutions engineer to partner with our Digital Natives customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API.
As a Solutions Engineer, you will help companies across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
Key responsibilities include:
- Delivering an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
- Demonstrating how leveraging ChatGPT and the OpenAI API can meet customers' business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
- Creating and maintaining documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
- Fostering customer advocacy and representing the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Serving as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.
You'll thrive in this role if you have 5+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations, and possess a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products.