Service Administrator

We are seeking a dedicated Service Administrator to join our dynamic team in Greystanes, NSW, Australia. As a Service Administrator, you will be responsible for maintaining accurate service contract administration and providing essential support to our field staff and service department management.

Your key responsibilities will include:

• Completing monthly and ad-hoc billings for both internal and external customers.
• Managing Service Support Dashboards and running daily reports to update machine databases within our record-keeping system.
• Investigating billing enquiries and generating credit notes where applicable.
• Creating and maintaining customer contracts within our systems.
• Applying increases to invoicing and monitoring all contracts to ensure correct pricing is maintained.
• Providing support to the Service department, including reporting, rostering, and general enquiries.
• Working together with the Call Centre in assisting the team where needed.
• Providing support for the field technicians.
• Supporting the Customer Online Portal.
• Performing general administrative duties as required, which could include arranging travel, meetings, PO's, and expenses.

To be successful in this role, you will need:

• A minimum of 2-3 years of experience in administration and customer service.
• Proven experience in process building and review.
• Sound knowledge of Microsoft Office products.
• Excellent teaming skills with a demonstrated ability to work with diverse teams.
• Strong problem-solving skills and the ability to identify areas of concern quickly.
• High-level oral and written communication skills.
• Attention to detail, delivery-focused, and comfortable working in a fast-paced environment.
• Self-motivation with a drive to completion and resolution.