Senior Manager, Communications & Content

Flexport is seeking a Senior Manager, Communications & Content to lead its narrative across various channels.

The successful candidate will work closely with the CEO & Founder and leadership team to shape Flexport's story, ensuring it's part of key conversations in global trade, supply chain innovation, and AI in logistics.

Responsibilities include:

Public Relations & Media

• Develop and execute Flexport's PR strategy
• Build relationships with key reporters and outlets
• Position Flexport's leaders as thought leaders in global trade and logistics
• Prepare spokespeople for media appearances
• Monitor the news cycle for opportunities to insert Flexport into breaking stories

Content Strategy

• Shape Flexport's content strategy across blog, social media, and website
• Define and evolve Flexport's narrative
• Build an editorial engine producing high-quality content
• Partner with Product Marketing and Growth Marketing to support campaigns

Customer Communications

• Own the voice and cadence of Flexport's customer communications
• Develop frameworks and templates for customer-facing communications
• Partner with Customer Success, Operations, and Product teams to ensure alignment

AI & Efficiency

• Leverage AI tools to drive efficiencies in content production and media monitoring
• Stay current on AI developments in PR, content, and communications

Requirements:

• 7+ years of experience in PR, communications, and content
• Proven media relationships and track record of securing top-tier coverage
• Experience as a communications partner to senior executives
• Strong editorial instincts and ability to build a content program
• Experience owning customer communications in a B2B environment
• Ability to move fast, manage multiple workstreams, and exercise excellent judgment
• Familiarity with logistics, supply chain, or trade industry is a plus
• Active use of AI tools to drive efficiencies