Senior Solutions Architect, Engagement Manager - NVIS

NVIDIA Infrastructure Services (NVIS) helps customers, OEMs, and NVIDIA teams bring advanced GPU systems from early planning into production use. The Engagement Manager will guide customer-facing coordination for complex NVIS engagements, ensuring clear communication and risk management.

Responsibilities:

• Guide account coordination from early planning through bring-up, support handover, and day-2 readiness.
• Create concise updates with RAG view, executive summary, delivery progress, top risks, open actions, and path-to-green plans.
• Drive fast resolution of P0/P1 blockers and material customer, delivery, commercial, or operational risks.
• Align scope and commercial commitments with Sales and Solution Architecture.
• Provide clear technical guidelines for key customer requirements.

Requirements:

• BS/MS in Computer Science, Engineering, or a similar technical area, or equivalent experience.
• 10+ years of total experience in customer-facing coordination, engagement leadership, technical delivery, accelerated computing systems, large-scale infrastructure, or enterprise cloud programs.
• Demonstrated success guiding cross-functional teams in matrixed organisations and holding teams accountable to commitments.
• Experience creating structured executive updates with RAG view, risk register, action tracker, delivery plan, and VP-level summary.
• Strong risk, issue, change, and blocker-resolution practice.
• Excellent communication, partner management, and influencing skills, with technical depth in data centre systems, AI platforms, networking, compute, storage, or cloud-scale programs.
• Ability to travel up to 25% and support occasional weekend work when required.

Nice to Have:

• Deep familiarity with AI platforms, large-scale GPU clusters, HPC systems, networking, storage, or DevOps/MLOps practices.
• Experience with HPC deployment lifecycles, rack integration, network bring-up, GPU validation, facility readiness, or liquid cooling commissioning.
• Experience resolving complex customer issues in high-pressure, multi-team environments.
• Familiarity with cloud platforms such as AWS, Azure, GCP, or OCI; tools such as SFDC, Wrike, SAP, Microsoft 365, Teams, or SharePoint; or certification in a related technical or project domain.