Senior Environmental Sustainability & ESG Manager

Job Summary

Join Twilio as a Senior Environmental Sustainability & ESG Manager. This role implements, operates, and improves the company's environmental sustainability and ESG programs.

Responsibilities

Strategy, Governance, and Leadership

• Develop and maintain the company's environmental sustainability and ESG strategies.
• Benchmark practices against peers to inform refinements or new approaches.
• Oversee Greenhouse Gas (GHG) target setting and implementation pathways.
• Maintain sound ESG governance practices, including climate risk integration into the Enterprise Risk Management (ERM) process.
• Develop strategies for internal engagement on climate and ESG initiatives.

ESG Regulatory Compliance and Reporting

• Track and implement environmental and ESG regulations, standards, and frameworks.
• Manage compliance programs and stand up new processes where gaps exist.
• Coordinate with Legal, Technical Accounting, and Risk teams to support compliance readiness.
• Oversee voluntary reports, such as the annual Impact Report.
• Direct the execution of Climate Risk Assessments and Double Materiality Assessments (DMA).
• Monitor and recommend alignment with third-party reporting frameworks.
• Support internal and external sustainability reporting.

Commercial Alignment and Stakeholder Management

• Develop a strategy for responding to RFPs, customer questionnaires, and inquiries.
• Serve as the ESG SME during contract negotiations.
• Review and approve submissions to ESG rating agencies.
• Partner with internal stakeholders to integrate sustainability considerations into strategic programming.
• Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts.

Qualifications

Required

• 8-10+ years of experience in environmental sustainability, climate, or related fields and ESG.
• Demonstrated experience executing sustainability programs.
• Proven experience developing and implementing sustainability initiatives within a global organization.
• Strong understanding of ESG reporting standards, environmental metrics, and SBTi target setting.
• Experience partnering with Legal, Finance, or Compliance functions.
• Experience planning and executing Double Materiality Assessments (DMA) and navigating ESG regulations.
• Strong written and verbal communication skills.

Desired

• Experience in the technology sector or high-growth environments.
• Familiarity with climate accounting and environmental data systems.
• Proactive in learning and adapting to new systems, platforms, and emerging technologies.
• Bachelor’s degree required; advanced degree or certifications a plus.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Occasional travel may be required for project or team in-person meetings.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and more.

Compensation

Estimated pay ranges:

• $141,520 - $176,900 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.)
• $149,840 - $187,300 (New York, New Jersey, Washington State, California outside of San Francisco Bay area)
• $166,400 - $208,000 (San Francisco Bay area, California)

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.