IT Support (No experience required)

We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.

Key Responsibilities:

• Investigate and resolve problems with our software at a 1st level
• Investigate and determine issues not concerning Vista, such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
• Use SQL Server and SQL statements to assist with problem solving
• Escalate problems with the proper parties when they cannot be easily resolved during 1st level troubleshooting, including opening support tickets with 2nd level support with all necessary logs and supporting information

Requirements:

• Strong client-facing skills
• Solid task management and understanding of assigned priorities
• Excellent written and verbal communication skills and excellent command of the English language
• Bachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)
• Interest in the cinema industry
• Full-time role + rotating shifts - Mexico City resident

Benefits:

• Food coupons
• All law benefits and better
• Medical Insurance
• Hybrid Scheme
• Monthly salary 14,000MXN