Description
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in,helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to Expect
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
Requirements
Summary
The IT Onboarding Specialist serves as a trusted advisor to ensure end-user customer satisfaction in the onboarding process of system setup for the IT organization. This involves identifying and reporting issues within the end-user customer onboarding process and recommending process enhancements based on customer experience.
Responsibilities
- Ensure a positive customer experience for end-users in the onboarding process of system setup for the IT organization, including hardware, application access, identification, and networks.
- Order equipment, software, IDs, and entitlements for resource onboarding assets.
- Act as a resource for all IT new hires and their leadership team for questions and supply necessary resources required to successfully onboard.
- Partner closely with talent acquisition teams to anticipate needs and ensure proper system access for new hires, rehires, and contingent workers.
- Coordinate with hiring managers and suppliers for new hire support.
- Respond effectively to employees and contractors to coordinate and handle post-onboarding needs.
- Manage and respond timely to regular inquiries from IT teams.
- Provide efficient resolutions to unforeseen issues such as lost access and licensing restrictions.
- Regularly assess systems and recommend program changes and enhancements to drive efficiency and process improvement.
- Serve as a first respondent to system issues and gaps in applications and tools.
- Collaborate with peer partners to ensure governance, standardization, and change management controls are in place.
- Utilize the Quickbase application to maintain data, generate work, develop reports, and identify issues for further handling.
- Adapt quickly and respond appropriately to changing environments relating to unexpected change requests, migrations, and/or software updates.
- Provide strong collaboration with internal teams and participate in new initiatives, enhancements, and/or projects to better understand technical needs and access requests to ensure success.
- Collaborate regularly with Finance to validate necessary information to ensure accurate billing to suppliers, impacting licensing and contractors.
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Paid Time Off
- Training & Development opportunities in partnership with renowned companies