FBS Product Analyst Customer Retention

FBS Product Analyst Customer Retention

Our client is a leading insurer seeking a skilled FBS Product Analyst to support customer retention initiatives. The successful candidate will work closely with the retention leader to analyse data and create monthly retention reports.

Responsibilities

• Obtain and evaluate data to support customer retention initiatives
• Analyse information using data and support retention leader in creating monthly retention report outs
• Develop and implement strategies to improve customer retention
• Conduct market research to identify opportunities for growth and anticipate potential threats to the product's success
• Demonstrate a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy

Requirements

• Fluent English skills
• Minimum required work experience: 3 to 6 years
• Bachelor's degree: required (Analytics)
• Experience in Customer Retention processes
• Experience in Insurance Companies is a preferable

Skills

• Data Analytics - Intermediate
• Customer Experience - Intermediate
• Retention Reporting - Intermediate
• Communication - Intermediate
• Power BI - Intermediate (4-6 Years)
• Excel - Intermediate (4-6 Years)
• PowerPoint - Intermediate (4-6 Years)

Benefits

This position comes with a competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development