Library Information Assistant - Grand Concourse Library

The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages at the Grand Concourse Library in Bronx, New York.

The Library Information Assistant will be responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library.

Key Responsibilities:

• Provide circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
• Answer questions from the public in person, over the telephone and electronically
• Perform community outreach to promote and increase public participation and use of library services
• Assist in planning and delivering library programs for children, teens and/or adults
• Instruct patrons on the use of the Internet, computer applications and other Library services
• Assist with fines & fees management, collection development/weeding, reserves and opening/closing procedures
• Ensure patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Perform other related duties as required

Required Education & Experience:

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background

Required Skills:

• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Demonstrated interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Appreciation of literature and desire to encourage reading in others
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
• Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases

Benefits:

• The Library offers a range of benefits, including a public service library work environment

Physical Duties:

• Move and transport up to 15 lbs
• Remain in stationary position for periods of time
• Daily use of a computer