Description

Role Summary

Scale's Operations Planning Team sits at the intersection of Engagement Management, GenAI Delivery, GTM, and Growth Ops. As a Technical Program Manager on Planning, you will own program-level planning and systems workstreams that translate demand into reliable production plans, validate staffing, and ensure opportunities move through ingest accurately.

Responsibilities

Demand Forecasting

Capture customer demand accurately, consistently, and at the right level of granularity.
Monitor and execute Production Plan and Opportunity Forecast, acting quickly on demand changes.
Partner with Supply Ops to review the Production Plan weekly and drive forecasting accuracy and adjustments.
Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.

Staffing & Resource Planning

Create and validate staffing requests, communicating staffing changes to Delivery teams, STOs, and EMs.
Monitor account-level FTE budgets and employee spend, contributing to cost/benefit analysis of staffing vs. revenue.
Stress-test staffing scenarios to provide early warnings on headcount risks and inform hiring/reallocation decisions.
Validate staffing tracking accuracy weekly, identifying and correcting discrepancies in project-level staffing data.

Opportunity Forecast & Ingest

Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
Act as the owner for opportunities as they move through the ingest workflow, expediting translation of demand signals into the forecast (Airtable/PP/OF).
Run weekly checks to confirm Opportunity Forecast accuracy, coordinating tactical scoping fixes when needed.

Account Intelligence & Systems Enablement

Participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead.
Design, build, and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account playbooks).
Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest).
Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability.

Compensation

Compensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.

Benefits

Comprehensive health, dental, and vision coverage
Retirement benefits
Learning and development stipend
Generous PTO
Commuter stipend

Salary Range

$151,200-$189,000 USD

Experience Level

Not specified

Employment Type

Full-time

Workplace Type