Description
At OpenAI, our Trust & Safety operations are central to protecting OpenAI's platform and users from abuse. We serve a diverse customer base, ranging from individual users and early-stage startups to global enterprises, across ChatGPT and our API (and beyond!). Operating within our Support organization, our team works closely with Product, Engineering, Legal, Policy, Go To Market and Operations teams to ensure we're delivering the best possible experience to our users at scale while keeping OpenAI and users safe.
We are looking for experienced Trust & Safety Analysts to collaborate closely with internal teams to ensure safety and compliance on OpenAI platforms. You will be a stakeholder in the design and implementation of policies, processes, and automated systems to take action against bad actors and minimize abuse at scale, handle high risk & high visibility customer cases with care, and build feedback loops to improve our trust & safety policies and detection systems.
Key Responsibilities:
- Work directly with customers to resolve complex trust and safety, usage policy, and compliance issues, working with account teams as needed
- Partner with Product, Engineering, Legal, Operations, and Vendor teams to develop, implement, and scale new processes, tooling, and automation strategies
- Build, launch, and scale operational processes for human-in-the-loop labeling, user reporting and content moderation, customer appeals, escalations, and more
- Perform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data in order to identify new abuse trends
- Analyze data to identify user trends and build feedback loops to drive improvements with product, engineering, policy, and other ops teams
- Serve as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams
- Equip other teams with best-in-class training, playbooks, and workflows,and bring about a deep technical understanding of our trust and safety systems and users' needs
- Develop a deep understanding of our usage policies and content integrity issues and how they affect users across all our products and educate our clients on our policies - bring judgment and policy expertise to bear
Requirements:
- 5+ years of experience and a demonstrated passion for trust and safety, detection / investigation of malicious behavior, compliance operations, or other similar teams
- Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues
- Strong project and program management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and have a bias for action
- Proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements
- Humble attitude, eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
- High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritizing
Benefits:
- Hybrid work model of 3 days in the office per week
- Relocation assistance to new employees
- Opportunity to work with a talented team of experts in the field of trust and safety
- Professional development opportunities to help you grow in your career
- Competitive salary and benefits package
If you're passionate about trust and safety, and want to join a team that's making a real impact, we'd love to hear from you!