Description
Diversity matters at Lush. We're building a brand that represents the people of the world. As a Trainee Manager, you will assist in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience.
Your role involves supporting the store manager in building connections within the local community, with other businesses, and charity organisations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.
As a trainee manager, you will work with the store manager to assess progress towards objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.
Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit.
Key responsibilities include:
- Working closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
- Supporting the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
- Assisting in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
- Delegating to your management team in order to achieve the needs of the customer and the store.
- Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
- Contributing to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
- Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
- Developing relationships within your local community to enhance your customer's experience when they come into your store.
- Actively engaging in personal development by utilising training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
- Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day.
With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.