Billing Operations Analyst

Join the team as Twilio's next Billing Operations Analyst.

This position is needed to be part of the Billing Operations team. Twilio is looking for a talented and results-driven person who is passionate about work, savvy about billing and pricing from the business view, and who lives the Twilio Magic.

Responsibilities:

• Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio's internal billing system and Financial ERP system.
• Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participating in month-end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits.
• Analysis of revenue-related balance sheet accounts, Ad hoc customer financial reporting.
• Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio's internal billing system and Financial ERP system.
• Participating in external and internal audits, as requested.

Qualifications:

• 1-3 years experience in an Operations role.
• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Solid experience working with large volume transactions with strong attention to detail.
• Experience working with Oracle, Zuora, and Salesforce is advantageous.
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
• Third-level qualification in Accountancy, Finance, or a Business-related discipline or equivalent experience.
• Excellent written and verbal communication skills in English.
• Periodic weekend work will also be required for this role.

Desired:

• While not essential, proficiency in the Portuguese language is advantageous.