Third Party Management Manager

We are seeking a Third Party Management Manager to lead the Third Party Management team in the US, delivering services to HSBC's first-line businesses and functions.

The successful candidate will be a credible operational Subject Matter Expert (SME) in Third Party Management and regulatory context in financial services, with experience of developing, leading, and improving aspects of third-party risk and supplier management in large, complex organisations.

Key responsibilities:

• Employ credible technical and professional practices to achieve tangible change in TPM practices
• Identify processes and control weaknesses and ensure appropriate actions are put in place to rectify them
• Provide consolidated, clear, and accurate Management Information (MI) and data around third-party engagements, contracts, and supplier performance metrics
• Streamline the current local third-party onboarding process while preserving necessary coverage of operational risk
• Provide leadership on end-to-end third-party risk and support stakeholders across HSBC
• Work closely with Risk Domain heads, Service Delivery teams, and Operational Risk leads to deliver clear and reportable solutions for TPM
• Maintain discipline around change programs, governance, reporting, steering, and coordination
• Continually reassess operational risks associated with the role and inherent in the business

Requirements:

• TPM technical depth: Third Party Risk, Third Party Management, contract lifecycle management, supplier performance, post-contract monitoring
• Risk & control mindset / audit readiness: Control design, evidence discipline, remediation, working with third LOD/Internal Audit
• MI, analytics & dashboards: Producing/supporting/establishing MI cadence, Key Performance Indicators (KPIs), data quality, standardize reports/dashboards for risk and supplier management oversight
• Change & implementation delivery: Process mapping, bottleneck removal, streamlining/time reduction without weakening controls, governance
• Stakeholder influence & collaboration: Influence with COOs/engagement owners, second LOD domains; conflict handling; building forums/ways of working
• Commerciality & supplier value mindset: Control design, supplier performance levers, service catalogue/unit cost thinking
• Hands-on experience delivering TPM improvements in a regulated financial services environment
• Collaborative Mind Set: Ability to work effectively with first LOD (engagement owners/COOs) and second LOD risk domains, and partner with third LOD/Internal Audit
• Senior stakeholder influence and being treated as a trusted SME on TPM topics

We offer a competitive pay and benefits package, including a robust Wellness Hub, and a welcoming and inclusive work environment.