Customer Success Engineer (Federal) TS/SCI

Forward is transforming how complex networks are managed and secured. As a Customer Success Engineer for the Federal team, you will provide post-sales technical leadership to clients.

Responsibilities:

• Provide advice and guidance as a subject matter expert to ensure successful usage and adoption of Forward's technologies
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Guide customers through the various stages of adoption with Forward's Platform
• Collaborate with internal Product Management, Engineering, Sales, and Marketing teams
• Travel to customer locations may be required

Requirements:

• B.S. in Computer Science or equivalent educational experience
• TS/SCI with a CI Clearance Required
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agency
• Strong understanding of Networking and Security fundamentals
• Experience working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills
• Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE, or VCDX
• Experience working for a startup company
• Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.)

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $220,000/yr to $245,000/yr. The offered compensation may also include stock.