Working Student - IT Operations (all genders)

Job Overview

We are looking for a motivated Working Student to join our End User Services team and support day-to-day IT operations across our global organization.

Responsibilities

You will assist with hardware preparation, inventory management, onboarding activities, asset tracking, basic IT support, and administrative tasks while gaining hands-on experience in a modern cloud-first IT environment.

Key Tasks:

• Prepare laptops and other IT equipment for new employees
• Reinstall, wipe, and reconfigure macOS and Windows devices according to company standards
• Maintain accurate inventory and asset records
• Support hardware lifecycle processes, including receiving, shipping, storage, and disposal of equipment
• Handle simple IT support requests and service desk tickets
• Assist employees with common hardware, software, and workplace technology issues
• Escalate more complex technical issues to the appropriate IT teams
• Support documentation updates and knowledge base maintenance

Requirements

• Currently enrolled at a university or higher education institution
• Interest in IT Operations, End User Services, or workplace technology
• Basic understanding of Windows, macOS, and common workplace applications
• Strong organizational skills and attention to detail
• Willingness to learn and take ownership of assigned tasks
• Structured and reliable way of working
• Good communication and interpersonal skills
• Service-oriented mindset and positive attitude
• Ability to work independently while collaborating with a wider team
• English is required, as this role operates in an international working environment

Benefits

• Global Teamwork: Collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world.
• Come as you are: This applies not only to the dress code but also to everything else.
• Language Learning & Relaxation: Improve your communication skills with the language learning app Babbel and find relaxation through our access to the meditation app Calm.
• Holiday package: Enjoy 20 days of annual leave (based on a 5-day week) plus additional days off on Christmas Eve, New Year's Eve, and "Rosenmontag" (Carnival).
• tonies discount: Shop with discounts in our tonies online shop.
• Corporate Benefits: Access further employee discounts through our Corporate Benefits portal.