Senior Manager, Professional Services Technical Architect

GitLab is seeking a Senior Manager, Professional Services Technical Architect to oversee the AMER Technical Architecture practice. The successful candidate will manage a team of Technical Architects, coach senior technical talent, and drive delivery quality, team development, and resource planning.

Responsibilities:

• Manage and develop the AMER Technical Architecture team
• Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment
• Coach architects to grow as credible advisors centered on customer outcomes
• Partner on complex presales motions with Engagement Managers
• Join strategic customer conversations where senior technical expertise is required
• Guide the team through first-mover delivery of new GitLab capabilities
• Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards

Requirements:

• Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment
• Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development
• Experience running consultative engagements by linking technical work to business goals
• Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment
• Demonstrated ability to operate effectively in fast-moving environments
• Experience building or improving repeatable delivery methods
• Experience facilitating executive-level customer conversations
• Familiarity with GitLab-relevant domains such as AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption

Benefits:

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave