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Intercom

Principal Engineer - Go-To-Market

Intercom
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hybrid senior full-time London, England

First indexed 25 Apr 2026

Description

You will be responsible for architecting and delivering a high-scale, AI-native platform that transforms our Go-To-Market operations.

By collaborating with data science, infrastructure, and GTM teams, you will execute a 'build and buy' strategy to replace our legacy SaaS toolchains and manual heuristics with bespoke AI agents and automated workflows.

This role demands a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions while maintaining excellence through robust monitoring, metrics, and support.

Ultimately, you will build mission-critical tools that our top GTM operatives rely on to achieve their strategic goals.

As a Principal Engineer, you will:

  • Mix build and buy approaches to architect the next-generation GTM platform.
  • Replace a sprawling last-gen SaaS software toolchain with sharp, bespoke tooling.
  • Contribute to our technical architecture as we grow, ensuring long-term scalability.
  • Replace manual, heuristic-based processes with custom-built agents.
  • Scale up and scale out solutions incubated by our GTM labs team.
  • Contribute to all phases of software development, including ideation, prototyping, design, and implementation.
  • Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
  • Build to a standard that our top GTM operatives can rely on your solutions for goal attainment.
  • Raise the bar for technical standards, performance, reliability, and operational excellence.
  • Foster and drive operational excellence with metrics, monitoring, and smart on-call and support.
  • Provide assessments of project progress, risks, and challenges to engineering leadership to help guide resource allocation and prioritization.
This listing is enriched and indexed by YubHub. To apply, use the employer's original posting: https://job-boards.greenhouse.io/intercom/jobs/7811880