Data Analyst

The User Operations team at Cursor owns the support experience for its users, and we're looking for a Data Analyst to help make sense of our support data.

As a Data Analyst, you will build and own the reporting layer for Support, turning ticket data, SLA performance, customer sentiment, and product signal into dashboards and analysis that leadership uses to run the org.

Responsibilities:

• Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers
• Partner with Support leadership to turn open questions into analysis that drives decisions
• Maintain the multi-signal model behind bug and issue prioritization
• Design dashboards for internal operational views and customer-facing views
• Own data quality, governance, and reliability across Support data products
• Surface Voice of Customer trends to Product, Engineering, and GTM

Requirements:

• 5+ years of experience in data analytics, analytics engineering, or a similar role
• Strong SQL skills and experience building models and transformations
• Experience building reporting and dashboards in production
• Ability to take a vague operational question and turn it into the right analysis
• Clear communication with technical and non-technical stakeholders
• Self-directed and comfortable owning ambiguous problems end to end