Description
We are looking for an Inside Sales Representative to join our team in São Paulo, Brazil. As an Inside Sales Representative, you will play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You will build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You will also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales.
Responsibilities:
- Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
- Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
- Manage inbound billing requests (such as processing renewals and changing payment term/method)
- Close targeted outbound account renewals
- Qualify and handle inbound sales requests
- Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products
Requirements:
- Desire to build career in Sales
- Strong technical aptitude with ability to learn new products, processes, and policies as we go
- Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
- Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
- Exposure to or interest in product development and web-based collaborative tools
Preferred qualifications include B2B SaaS experience and customer-facing Sales/Support experience.