Sr. Client Account Manager

The Sr. Client Account Manager is responsible for managing a portfolio of high-value clients, driving revenue growth, and fostering strong client relationships.

Responsibilities:

• Oversee and mentor a team of account managers, providing guidance, coaching, and support to ensure their success.
• Develop and execute strategic account plans aligned with the client's business objectives, identifying growth opportunities and addressing challenges.
• Build and nurture relationships with flagship partners in the Greater China Region, proactively identifying opportunities to grow the account and deepen the partnership.
• Ensure that partners' objectives and requirements are met by liaising between them and internal teams.
• Gain a deep understanding of partners' business goals and turn data into compelling stories and actionable insights to help them succeed.
• Become an expert at Pinterest campaign best practices, especially lower funnel products, and enable yourself to be a resource for performance-related opportunities.
• Understand how to drive results, optimize campaigns, and deliver performance updates to partners.
• Actively lead in client meetings to understand their key objectives and challenges.
• Present and explain complex solutions in a clear and concise manner to help partners achieve their objectives.
• Cross-sell and upsell opportunities that contribute to the team's ability to exceed revenue targets.
• Own the conversation with key advertisers to advise on media strategies.
• Provide partners with guidance and expertise on product, service best practices, and features.
• Use AI-driven platforms to monitor client campaign performance, proactively identify opportunities for growth, and flag potential issues before they impact results.
• Continually learn and adopt new AI-powered solutions, sharing best practices and innovations with clients and the team to drive better outcomes.

Requirements:

• 7+ years of digital advertising sales experience, managing high-value relationships, driving strategic learning agendas, and owning client communication.
• Track record of compelling data-backed storytelling and recommendations.
• Strong communication skills and experience managing multi-stakeholder projects.
• A team player who's able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales, including campaign optimization, analytical problem-solving, and product/platform knowledge.
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.
• Experience working with eCommerce & Retail-based advertisers.
• Fluency in business Mandarin and English.
• Experience using AI-powered tools to monitor campaign health, identify growth opportunities, and flag issues early.
• Openness to adopting new AI tools and staying current with AI trends.
• Comfortable with business travel for this position.
• A Bachelor's degree is a must.