Senior Manager, Account Management

Senior Manager, Account Management

Join the Account Management Team at Flexport to explore opportunities in clients' supply chains where Flexport can add value. This role involves managing a book of business, owning long-term client relationships, and identifying new global trade solutions to drive client business forward.

Responsibilities

• Lead business growth plans for your book of business, generating sales leads, transforming leads into opportunities, and developing client solutions.
• Use advanced knowledge of client business goals, industry, and Flexport's services to proactively close and deliver new solutions.
• Serve as a trusted advisor to clients, advocating for their needs and finding win-win solutions.
• Conduct regular client touchpoints and business reviews to help clients understand the value they're realizing and capitalize on new opportunities.
• Work cross-functionally with various teams to develop and execute client strategies.
• Stay updated on industry and supply chain developments to educate and support clients.
• Monitor client health to identify opportunities for improvement and ensure Flexport meets its business objectives.
• Help clients improve operational processes and streamline their supply chain.
• Ensure high product adoption by mastering the Flexport platform and teaching clients how to maximize their experience.
• Collaborate with Gateway Operations to meet client needs.
• Demonstrate strong problem-solving and escalation abilities.
• Bring industry knowledge and apply it accordingly.
• Collaborate and communicate with internal and external partners/clients.

Requirements

• Bachelor's or master's degree.
• At least 8 years of experience in sales, account management, and supply chain operations, preferably in managerial or team lead positions.
• Background in logistics, freight forwarding, or supply chain (preferred).
• Entrepreneurial mindset with a track record of delivering innovation and driving results.
• Experience working with complex global teams and driving desirable solutions and results.
• Experience building global client relationships and leveraging them to grow business partnerships.
• Passionate about achieving team success; able to inspire and motivate the team.
• Results-oriented approach; accessible and approachable.
• Strategic thinker and disciplined planner; able to operationalize strategic plans.
• Excellent presenter and communicator.
• Exceptional negotiation and problem-solving skills.
• Aware of business cultural differences and norms across the globe; able to adapt style and approach.
• Highly collaborative; track record of building strong internal and external relationships.
• High integrity and ethics; style and behavior align with Flexport's values.