Staff AI Product Designer

Join Intercom's mature AI discipline operating at the frontier. As a Staff AI Product Designer, you'll shape what our AI does, how it behaves, and how it fits into real user workflows. This is not a traditional product design role. You'll go beyond interface design to define how AI systems behave, operate, and deliver value in the real world.

Key Responsibilities:

• Define AI capabilities (the 'what and why')
• Design AI behavior, orchestration, and system logic
• Shape human + AI workflows and end-to-end experience
• Define quality, evaluation, and reliability

How You'll Work:

• Shape direction from the earliest stages of zero-to-one problems
• Influence across teams without formal authority
• Operate in a highly autonomous, fast-moving environment with evolving constraints

What We're Looking For:

• Strong product judgment
• Ability to influence without authority
• Experience working on zero-to-one products and comfort operating through ambiguity and rapid change
• Deep understanding of LLMs and their limitations
• Experience defining design principles, heuristics, or evaluation criteria for AI systems

Benefits:

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme
• MacBooks are our standard, but we also offer Windows for certain roles when needed