Description
As a Solutions Architect, you'll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximise the value of Intercom and Fin, our AI Agent. You'll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.
Assist customers in optimising Intercom and Fin, ensuring successful deployments and effective usage.
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.
Lead technical discovery sessions, assess customer requirements and design scalable solutions.
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams.
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.
Develop a technical point of view to demonstrate Intercom and Fin's impact on customer support operations.
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin's capabilities.
Develop technical content, including documentation, integration guides, and knowledge-sharing resources.