Description
We're seeking an experienced senior technical writer or manager to lead high-profile and demanding programs for our government customers. As a Technical Publications Manager, you will partner with our numerous product and operations teams to deliver accurate, updated, and easy-to-understand documentation on how to use Anduril products.
Your mission is to manage, organise and dispatch work to our staff of technical writers in order to meet our mission and program delivery requirements. You will work closely with engineers, operations, and various subject matter experts to understand our products, identify user workflows, and use documentation to close the gap.
In this role, you will cultivate our team members' professional development, hit our delivery targets, and ensure quality across our written artifacts. You will ensure that stakeholders are engaged at the right time, and you will manage our writing staff's daily tasks to ensure that we are delivering finished user-facing documents that meet our standards and customer requirements.
You will provide status and performance metrics to the head of technical documentation to ensure that contract deliverables are accurate, on-time, and in the right format. Written content artifacts under this charter may include things like technical manuals, operational manuals, maintenance manuals, procedures, checklists, templates, user guides, troubleshooting guides, and release notes.
Another critical aspect of this role is to facilitate the transition to infrastructure and tooling needed for creating and maintaining our documentation content at scale. This structure will enable technical writing contributions from elsewhere across the business. In this role, you will coordinate efforts to define requirements, assign testing and discovery tasks to team members, and develop training to scale this function across other teams.
Key Responsibilities:
- Generate, review, and edit documentation that is user-focused. Work with engineering and operations to deliver task, conditions, standard-centric documentation
- Contribute to Anduril's technical writing toolkit - working on everything from style guides to the documentation lifecycle and review process, and relevant software tool procurement through definition requirements for things like authoring and publishing tools
- Evaluate and prioritise tasks required to successfully support product documentation efforts and keep them on track. Help drive the best decision for the company by using a data-driven approach and execute input from leadership and stakeholders to deliver results. You should be prepared to fill gaps that represent risks to the documentation roadmap
- Communicate and help manage expectations. Ensure risks are noted with adequate time, mitigations are identified, and resources are allocated
- Help build a culture of technical documentation by creating process and training for others to contribute content. Refine our product maturity framework so that documentation is a meaningful step towards productisation of new systems
Required Qualifications:
- 5+ years of demonstrated excellence generating technical documentation
- Experience reading and interpreting engineering documentation
- Experience building content in a variety of content authoring tools including word editors and specialised authoring software (e.g. RapidAuthor, Arbortext)
- Strong communication (written and verbal) and interpersonal skills, with emphasis on technical subjects
- Must thrive with autonomy and responsibility, managing competing priorities and tight deadlines. Impeccable project-management skills
- Passion for excellent documentation and user experience
- Must be eligible for Secret and higher security clearance (US)
Preferred Qualifications:
- Experience writing technical user-facing documentation
- Previous experience creating technical documentation in Aerospace and Defence (for DoD), S1000D, or other applicable MIL-STDs.
- Military exposure and experience, particularly with military technical documentation writing and formatting standards, guidelines, and verbiage
- Experience leading and managing teams on fast-paced, complex projects with multiple stakeholders