Description
We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team.
By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.
As a Field Service Technician, you will play a vital role in delivering technical support and service quality across customer sites. Working closely with the Service Manager and wider Field Services team, you’ll be responsible for providing a full range of technical support including the installation, troubleshooting, repair, and maintenance of electronic gaming machines.
You will be a meaningful face of Aristocrat, ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with ATA’s service initiatives, safety standards, and compliance obligations.
This is an ideal role for someone technically minded and customer-focused.
Customer & Technical Service
- Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
- Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public
- Investigate and resolve problems including complex system faults, and performing repair work as required
- Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
- Collaborate effectively with venue staff and maintain a high level of customer happiness.
Reporting & Documentation
- Accurately collect and report all activities using Aristocrat’s field service management tools.
- Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
- Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
- Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance
Ensure you have an understanding of and align with Company and venue WHS policies, procedures and regulations including:
- The health, safety and welfare of all employees, visitors, and contractors
- That accident/incident/near miss processes is followed, and investigations are conducted as required
- Ensuring all activities meet Company & legislative & regulatory Compliance requirements
What We’re Looking For:
- Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
- Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
- Previous exposure to WHS systems, compliance environments, or regulated industries.
- Valid Australian driver’s licence.
- Ability to obtain and maintain relevant state/territory gaming licences (support provided by Aristocrat).
- Excellent problem-solving, troubleshooting, and fault-finding capabilities.
- Strong interpersonal skills and customer service approach.
- Self-motivated and able to work independently across multiple customer sites.
- Good organisational skills with the ability to handle time, tasks, and service schedules.
- Proficient in using mobile devices and field service applications for reporting.
- Flexibility to work weekends, and public holidays as needed.
Physical Requirements
The successful candidate will need to meet the following physical requirements, which are crucial to the role. Reasonable adjustments will be considered where possible:
- Able to lift/move up to 25kg safely, using correct manual handling techniques and tools.
- Comfortable stepping up onto a safety step and working in variable physical environments.
- Comfortable aiming for extended periods and standing for most of the workday.
- Efficient in bending, squatting, and working at ground level if the situation requires.
- Able to comfortably move arms above head and work at shoulder height if required.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.