Customer Success Representative

We are seeking a versatile, detail-oriented Customer Success Representative to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking.

Your responsibilities will include:

• Serving as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.
• Leading the response for customer commercial requests and partnering with Finance to track, manage, and forecast revenue.
• Proactively 'digging in' with engineering teams to understand the 'why' behind technical issues.
• Navigating a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.

Requirements include:

• 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role.
• A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS).
• Financial literacy and strong comfort level with contracts and revenue tracking.
• Genuine desire to go 'under the hood'; you want to understand how satellite networks operate and aren't afraid to ask engineers deep questions so you can better advocate for your customer.

What we offer:

• A compensation package that includes equity and robust benefits.
• Base pay is just one component of Astranis's total rewards package.
• Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals.