Senior Manager, Customer Engineering, India

As a Senior Manager, Customer Engineering, you will lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership. You will be accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.

Responsibilities:

• Lead and develop the India Customer Engineering team across enterprise and strategic accounts.
• Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
• Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
• Partner with Account Executives to drive technical validation and help close new business.
• Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.
• Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.
• Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
• Hire, retain, and develop top CE talent; build succession plans and bench strength.
• Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.
• Surface regional feedback, product gaps, and competitive insight to product and engineering.

Qualifications:

• Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
• Experience working with enterprise customers in India or APAC.
• Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
• Proven commercial mindset with experience in quota-carrying or revenue-aligned motions.

Strongly preferred:

• Experience with hyperscaler ecosystems or cybersecurity vendors.
• Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway.
• Applied AI experience, including prompt engineering, LLM orchestration, or RAG.
• Coding/scripting fluency in Python, JavaScript, or similar languages.
• Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.