Description
Workable is seeking an Implementation Manager based in Boston, MA, to guide customers through the onboarding and deployment of Workable's Recruiting and HR solutions. The successful candidate will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction.
Key responsibilities include:
- Serving as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
- Collaborating with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
- Managing end-to-end implementation of Workable's solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
- Leading professional services engagements, including integrations, data migrations, and custom reporting projects.
- Partnering with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
- Understanding customer goals and challenges, providing guidance and best practices to drive adoption and success.
- Tracking and reporting on implementation progress, customer satisfaction, and areas for improvement.
- Conducting post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.
The ideal candidate will have:
- A Bachelor's degree
- 3+ years of experience in customer implementation, onboarding, project management, or consulting
- Experience managing multiple concurrent customer implementation projects
- Experience leading professional services engagements such as integrations, data migrations, or custom reporting
- Experience performing requirements analysis to translate customer needs into implementation plans
- Experience in a customer-facing role working with HR leaders and recruiters
Preferred qualifications include hands-on experience with ATS and/or HRIS platforms, APIs and/or SSO concepts for SaaS integrations, SQL and/or reporting tools for customer reporting needs, and knowledge of HR and recruiting processes and technology and/or SaaS products.
In terms of benefits, Workable offers a competitive salary range of $80,000 – $95,000 USD annually, depending on experience and skills, as well as comprehensive coverage, financial wellness options, cell phone reimbursement, Apple gear provided, access to an Employee Assistance Program (EAP), and a daily lunch allowance.