Staff Product Designer & Researcher

Our growing User Experience team is looking for a Staff Product Designer & Researcher generalist to help evolve the developer experience on Netlify.

As a critical member of our UX Team, you’ll keep our users at the center of your process and balance near- and long-term initiatives that drive us toward building a better web.

Responsibilities

• Use your prior experience to lead projects toward user and business solutions and drive the design work and team from research to full-realized features and flows.
• Collaborate cross-functionally with Product, Engineering, and other partners to represent the UX team, build bridges, facilitate design or research kickoffs and discussions, and drive the user experience forward.
• Contribute to our design system and processes, including accessibility practices.
• Support your team with thoughtful feedback and shape how we tell customer experience stories at Netlify.
• Manage participant recruiting, participant followups, and incentives disbursement for all studies.
• Effectively communicate findings and recommendations to product teams and stakeholders that surface recommendations and implications.
• Work with product stakeholders to test business requirements using heuristic/qualitative methods, in a rapid way.
• Establish strong async communication rhythms with your peers and leaders, practicing transparency and visibility in your progress against areas of focus.
• Contribute to our expanding research practice and run usability tests in collaboration with research partners.
• Organize around multiple work streams, including prioritizing, iterating, and timeboxing work as needed.
• Create structure where there is ambiguity, can quickly adapt to organizational change and workstream shifts, and can help others navigate staffing and priority changes.

Requirements

• A history of leading design efforts at a strategic level for technical products, platforms, or systems.
• Proficiency at iterating & circulating concepts with peers and building toward high-confidence proposals, effectively prototyping and storytelling at various fidelities throughout the process.
• A breadth of experience in the iterative product development process, from problem definition, information architecture, and UX flows to interaction and UI design.
• A high level of comfort in working with developers in the presentation layer (for example, HTML, CSS) and is well-versed in using tools such as Figma and GitHub.
• Rigor for accessibility, consistency, and high standard of quality.
• Consistent autonomy and a drive to thrive in a cross-disciplinary and collaborative environment with product and engineering teams, where colleagues teach and learn from one another.
• Growth mindset: curious and open to new technologies, methodologies, and best practices.
• Experience in research operations including managing a participant database and setting up studies.
• Ownership in scoping, planning, and executing usability research studies, with minimal support and guidance.

Nice to Have

• Iconography, branding, front-end engineering, or content design experience.

What We Offer

• Competitive salary: $196,000 - $232,000 USD for most US-based locations or $197,000 - $232,000 CAD for most Canada-based locations.
• Robust benefits and participation in Netlify’s equity plan.