Description
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.
About the Role The Workplace Operations Lead– Denver plays a key role in ensuring seamless day-to-day workplace operations while delivering a high-touch, hospitality-driven employee experience at our Denver office. This position oversees facilities coordination, vendor management, asset tracking, preventative maintenance and repair, workplace request workflows, office services, on-site event support, EH&S program management, and process improvement.
Responsibilities Employee Support and Office Experience Maintain an inviting, clean, and well-stocked environment across the Denver office. Lead on-the-ground support for new hire onboarding, badge distribution, and daily employee needs. Support internal programs and office events in partnership with Workplace Experience and Community and Inclusion Teams. Communicate workplace guidelines and updates clearly and consistently to Denver-based employees and stakeholders. Use AI tools to draft employee communications, summarize recurring feedback, and identify patterns in workplace requests.
Facilities Management, Maintenance and Repair Manage and resolve incoming workplace requests using Jira, Notion, or ServiceChannel, ensuring timely follow-up and tracking. Consolidate all incoming requests (Slack, email, ticketing tools, in-person) into a unified intake and triage process. Serve as the primary point of contact for Denver employees seeking workplace support. Coordinate with Denver-based vendors for scheduled maintenance, cleaning, HVAC, plumbing, shred, First Aid, and security services. Own the Denver preventative maintenance program , schedule and track recurring PMs for HVAC, UPS/power systems, fire and life safety, pest control, and other critical building systems; ensure no service lapses. Oversee facilities repairs end-to-end , triage, assign, and follow up on corrective maintenance work orders; coordinate contractors and vendors; verify completion and quality. Manage asset tracking for the Denver office , maintain an accurate inventory of furniture, equipment, and key building assets; record condition, location, and service history; flag items due for replacement or repair. Conduct routine inspections of the Denver office to ensure workplace safety, comfort, and readiness. Oversee on-site physical security vendors, including access management and coordination with security teams. Collaborate with the Workplace Operations Lead on capital repairs and budget tracking across the Denver portfolio. Apply AI-assisted workflows to track open requests, flag overdue items, and reduce time spent on repetitive coordination tasks. Use AI-driven dashboards for real-time visibility into occupancy, safety alerts, and resource usage, and translate those signals into clear, people-first decisions for the site Leverage AI tools for space-utilization forecasting and vendor performance tracking to ensure smooth day-to-day operations and high vendor quality. Build and utilize new AI-enabled workplace technologies, measure their impact, and iterate based on feedback to improve safety, experience, and efficiency. Has built at least one workflow from scratch using AI.
Vendor and Office Services Management Manage relationships with Denver-specific vendors across food and beverage, janitorial, supplies, and maintenance categories. Oversee procurement processes and vendor performance against service-level expectations. Use systems like Zip to streamline purchasing and payment tracking. Ensure compliance with safety and workplace regulations through routine audits. Leverage AI tools to analyze vendor spend, draft vendor communications, and surface performance trends.
Environmental Health & Safety (EH&S) Maintain and update the compliance matrix , track regulatory requirements across IIPP, SB553, ergonomics, and emergency action plans; ensure documentation is current and accessible using built AI tools. Schedule and run fire drills and emergency evacuation exercises , coordinate with building management and security; document completion and outcomes. Conduct regular site safety inspections , walk the Denver office on a defined cadence to identify hazards, flag issues, and ensure corrective actions are completed. Maintain regulatory postings and ensure all required signage is current across the Denver office. Build and use AI workflows to track and follow up on incident reports and corrective actions; escalate to the Head of Workplace Operations as needed. Support ergonomics requests and coordinate assessments for Denver-based employees. Partner with the Head of Workplace Operations on EH&S program strategy, policy updates, and cross-functional coordination with HR and Legal.
On-Site Event Support Support internal and external events at the Denver office in partnership with the Workplace Experience team. Support event logistics, including vendor scheduling and space readiness and setup Ensure vendors complete timely post-event cleanup and reset spaces for regular workplace use.
Requirements 5 to 7 years of experience in workplace operations, facilities coordination, or office management. Hands-on experience managing day-to-day site operations, including maintenance, vendors, asset tracking, and employee support services. Demonstrated experience with preventative maintenance scheduling and facilities repair coordination. Familiarity with IIPP, emergency action plans, and safety inspections is preferred. Experience building, developing and executing facility programs. Strong organizational skills with the ability to prioritize multiple requests and manage workflows effectively. Comfortable working with workplace tools and ticketing systems (e.g., Jira, ServiceChannel, Notion). Proven ability to build relationships with vendors, employees, and cross-functional partners (e.g., IT, HR, Security). Strong communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications Bachelor's degree in a related field (e.g., facilities management, business administration, engineering). Certifications in facilities management, safety, or related fields (e.g., CAFM, LEED AP). Experience with AI tools and workflows. Experience with vendor management and procurement. Experience with EH&S program management. Experience with event planning and execution. Experience with budgeting and financial management.
What We Offer Competitive salary and benefits package. Opportunity to work with a dynamic and growing company. Collaborative and supportive work environment. Professional development opportunities. Flexible work arrangements. Access to cutting-edge technology and tools. Opportunity to make a meaningful impact on the company's growth and success.
How to Apply If you're a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!